About Help Scout
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your...
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
Apr 1, 2024
Version 2024.2
We’ve made some internal changes and minor UI tweaks to how we present draft reply threads.
Previous Versions
Here you can find the changelog of Help Scout since it was posted on our website on 2016-09-30 22:42:17.
The latest version is 2024.2 and it was updated on 2024-04-02 09:49:02. See below the changes in each version.
Help Scout version 2024.2
Updated At: 2024-04-01
Changes: Apr 1, 2024
Version 2024.2
We’ve made some internal changes and minor UI tweaks to how we present draft reply threads.
Help Scout version 2024.01
Updated At: 2024-02-13
Changes: Feb 13, 2024
Version 2024.01
With this release we are introducing Hide Threads, giving users the ability to hide individual threads when required. Once you've hidden a thread it won't show up in the quote history on the customer end, giving you even more control over your conversations.
We've also taken care of a couple of bugs in this release:
• Addressed multiple issues when creating new conversations from the app.
• Made some other minor UI improvements.
Help Scout version 2023.13
Updated At: 2023-12-18
Changes: Dec 18, 2023
Version 2023.13
New feature alert! You can now add phone numbers through the customer profile screen in the mobile app.
We’ve also taken care of a couple of bugs in this release:
• You can once again add more than one tag to conversations
• You no longer lose your place when scrolling down long conversations
Help Scout version 2023.12
Updated At: 2023-11-20
Changes: Nov 20, 2023
Version 2023.12
- With this new version, teams can manage and respond to Instagram direct messages from the Help Scout iOS app, making it easier than ever to respond to customers.
- We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps.
Help Scout version 2023.11
Updated At: 2023-10-30
Changes: Oct 30, 2023
Version 2023.11
We've taken the easiest-to-use inbox and made it even more intuitive, optimized for legibility and focus. With higher contrast colors, the experience is modern and innovative.
Help Scout version 2023.10
Updated At: 2023-10-11
Changes: Oct 11, 2023
Version 2023.10
With this new version, we've made the following changes:
- Fixed an issue where saved replies were always inserted at the bottom of the editor, regardless of cursor placement.
-You can now view rating details when comments are included.
- Custom Fields will no longer appear as "required" when they're not.
- Some other minor UI improvements.
Help Scout version 2023.09
Updated At: 2023-08-31
Changes: Aug 31, 2023
Version 2023.09
With this new version, we've made the following changes:
- Fixed a bug when the user’s place is lost after scrolling in a long conversation
- Fixed extra line spacing issue when replying to a conversation
- Dependency updates
Help Scout version 2023.08
Updated At: 2023-06-16
Changes: Jun 16, 2023
Version 2023.08
With this new version, we've made the following changes:
• Introduced an information dialog that appears when a conversation expires.
• Enabled the swipe functionality to navigate back to the conversation list.
Help Scout version 1.7.1
Updated At: 2016-01-18
Disclaimer
Official App Store Link
We do not host Help Scout on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for Help Scout is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
